Terms & Condition

General

These terms and conditions apply to the use of the monnarita.com website and associated catalogues, which are operated by Monnarita Mail Order Ltd

By placing an order, you agree to be bound by these terms and conditions. If you do not agree to these terms & conditions, you must not order through our website, catalogue, emails or phone.

Before you place an order, if you have any questions relating to these terms and conditions, please contact our Customer Service team by email Monday to Sunday 8am to 10pm

 

Orders

When you place an order with us it will be deemed that you have read, understood and agreed to these Terms & Conditions.

By placing an order through our website you are making an offer Monnaritax Mail Order to purchase the goods outlined in your order upon the terms described in your order.

When you place an order, we will require your name, email address, credit/debit card, phone and address details. This information is required in order to process your request or inform you of acceptance of the order. A contact phone number is needed so we can get in touch if there is a problem with your order. We may, unless you inform us otherwise, provide our couriers with your contact phone number in case they need to reach you to arrange the delivery of your order.

Please note, we may not be able to change/amend or cancel your order once it’s been picked in our Warehouse.

All prices on our website, catalogues, emails are shown and charged are in Euro.

After placing an order online, we will provide you with confirmation that your order has been received but this is not confirmation that your offer to buy the items has been accepted. Our contract for the sale of our products will only exist once an order has been accepted, charged, processed and despatched to you.

 

Please note that we will not be able to meet any obligations as a result of the following reasons:

  • If the product you ordered is out of stock.
  • We are unable to authorise your payment.
  • If it is identified that there is a product description or pricing error.
  • If customers do not reach any order criteria outlined in the Terms & Conditions.
  • If our delivery companies are temporarily unable to deliver due to exceptional conditions that are beyond our control including hazardous weather and accidents.

Should there be an issue with your order, one of our Customer Service team will contact you either by phone or email. If we have issues authorising payment, we will contact you via phone or email.

Monnarita reserve the right to reject any offer of purchase by you at any point. Please note that whilst we will make every effort and reasonable care to keep your order details and payment secure, we cannot be responsible for any loss you may suffer if a third party procures unauthorised access to any information that you supply when accessing or ordering from the Monnarita website.

When placing an order, you will be added to our Catalogue mailing and email list. However, should you wish to not receive mailings, please inform our Customer Service team and they will remove you from our Catalogue list. You can remove yourself from the Email list by amending your email preferences via the link at the bottom of each email, or through our unsubscribe page.

Once an order has been despatched from our Warehouse, we cannot cancel it, stop it or delay the delivery, nor change the delivery address.

Please ensure that you check all items on receipt, as faulty or damaged items must be reported within 8 working days of receiving the parcel.

 

Debit / Credit card & PayPal Payments

Please note that you will be charged straight away for the whole value of the order. This is also the case for items which are pre-ordered which you will not receive straight away or with the rest of the in-stock items.

Deliveries

We use several different couriers for our deliveries depending on size, weight and number of parcels, and it will also depend if you have chosen an express service.

Please note that the courier will automatically selected depending on the above.

The list of couriers, delivery timescale and cost are listed on our Deliverypage.

All delivery charges are subject to change depending on the delivery country, the size and the weight of your parcel. Our Customer Service team will contact you before dispatching your parcel should this be the case and we may ask you for additional delivery charges.

Before you finalize and submit your order please ensure the delivery address is correct including the postcode.

Please also check your order confirmation as we will have to charge an additional fee should the parcel be dispatched with an incorrect address on.

Delivery in Europe is available on certain products. Delivery is charged in accordance with the size and destination address of the order as per the delivery cost at the time of order. However, should the volumetric weight be heavier when the parcel has been parceled up we may ask for additional funds to cover the cost of the delivery.

Please note we do not offer delivery outside of Europe.

Important information:

  • For Next Working Day and Next Working Day AM, the order must be placed by 1pm the day before.
  • If a Next Day Delivery Order is placed after 1pm on a Friday, it will not be despatched until the Monday, with the exception of Bank Holidays.
  • Only Monday to Friday are classed as working days
  • Large & heavy items are delivered safely on a mutually suitable date, within a 4hour time slot. For more info on our 2 MAN delivery, please refer to our FAQs.
  • You can request during the order process that your parcel is left with a neighbour or in a safe place.
  • Please note when the courier will be selected depending on the size of your parcel/order.
  • All deliveries to destinations outside the UK may be subject to import duties and taxes, which are levied by the importing country at the time the delivery arrives in your country. All applicable duties, fees and any additional charges are outside of our control and you will be responsible for these payments.
  • If you contact us to say that you have not received your order, we may ask you to check around your house/garden and with your neighbour as your parcel may have been left in a safe place or with a neighbour.

We will require you to sign a non-receipt form before we can resend your order. This can be sent via email or by the post and must be received back within 7 days.

  • Please ensure that you check all items on receipt, as faulty or damaged items must be reported within 8 working days of receiving the parcel.

 

Direct Dispatch Orders

Certain items are delivered directly to you from the supplier and can take up to 14 delivery.

The following message will be on the item’s “Buyer’s note”: Direct Despatch: This item comes to you directly from the manufacturer; please allow up to 14 days for delivery.

Please ensure you check the item carefully before signing for it as unfortunately we are not able to accept any item back where the damage has occurred in transit and is not reported at the time of the delivery.

 

Part shipment of an order

Please note that if there is an item which is out of stock, but is due to arrive in the Warehouse within 48 hours, your order will be held and despatched together.

If the Next Day or Saturday options are selected the delivery will take place on this service once the items become available.

If the delay is longer than 48 hours your order will be part despatched.

The postage charge will only be taken once, even if your order is part shipped due to an item being back-ordered.

 

Exceptions

Some products are not available for Next Day Delivery in Germany and due to their size and/or weight may also not be available for international delivery.

In exceptional circumstances, we may be able to give you a quote for International delivery. To obtain this quote, please email monnarita.ltd@gmail.comwith all your billing details, delivery address, the product name and code you would like to order and the quantity.

 

Delivery in Europe

We use several different couriers for our international deliveries depending on size, weight and number of parcels.

Please note we do not offer an Express delivery service for delivery outside of Germany Mainland.

The list of couriers, delivery timescale and cost are listed on our Delivery page.

To place an order for overseas delivery you will need to register as a customer and input the address manually on the Delivery Information page as the postcode finder will only work on German addresses.

Countries we currently deliver to are: Austria, Belgium, Bulgaria, Channel Islands, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovania, Spain, Sweden and United Kingdom.

Prices for overseas deliveries are weight and size dependent, so we do reserve the right to contact you regarding an increase in the price to take additional payment if required.

All prices are quoted and charged in Euro.

The prices include the 20% German VAT (Value Added Tax).

Please note all deliveries to destinations outside the Germany may be subject to import duties and taxes, which are levied by the importing country at the time the delivery arrives in your country. All applicable duties, fees and any additional charges are outside of our control and you will be responsible for these payments.

If you need to return an item, please note that customs duties are not always refundable or fully refundable. This varies depending on your country’s individual regulations.

For more information on your country’s import policy, please check with your local Customs office.

 

Collection from our Warehouse

Orders can be collected from our Warehouse in Nuess

You will not be charged for delivery. Our Customer Service team will provide you with our Head Office full address and telephone number, and you will need to give us 2 hours’ notice prior collection.

 

Website / Catalogue Product Pricing and Descriptions

Every product bought is sold subject to its product description which outlines any further specific conditions that relate to that product including, without restriction, terms and conditions that regarding approximate delivery dates/times, warranties, after-sales support and guarantees.

We undertake all reasonable care to ensure that all the details, prices and descriptions of products in our catalogues and on our website are accurate at the time when they are either entered onto our system or printed. Whilst we endeavor to keep the website as up-to-date and accurate as possible, there may be very rare occasions when the information on the website (including product descriptions) at a certain time may not reflect the position exactly at the point an order is placed. We do not give any warranty as to the accuracy or completeness of the information and cannot be responsible for any errors or omissions or for the results arising from the use of such information.

Please note that we are unable to confirm the price of a product until your order is accepted in line with our order acceptance conditions.

On very rare occasions, an error may occur and goods may be incorrectly priced on our website, mailings and/or catalogues. In these circumstances, we will not be obliged to supply the goods at the incorrect price or in accordance with the incorrect description or at all.

We reserve the right to correct any price errors as we see fit. If such a situation occurs, we will cancel your order and refund the price you have paid, and in addition will use reasonable endeavours to contact you and ask you whether you wish to repurchase the item at the correct price. If we are unable to contact you, we will proceed to cancel your order and refund the price you have paid.

We take every care to ensure that the description and specification of our products are correct at the time of going to press. However, specifications and descriptions of products on this website and in the catalogue are solely to provide an approximate idea of the goods they describe and do not form part of the contract between you and us and are not intended to be binding.

 

Contract Cancellation

If you wish to cancel your whole order and return it to us, under the Distance Selling Regulations, you must let us know within 14 working days of receiving your parcel. Please contact via email at monnarita.ltd@gmail.com You will then need to return the whole order to us, at your own expense if you have already received it. Once we receive the whole order back, we will issue a full refund via your original method of payment.

If the goods were delivered to a destination within the European Union, if you cancel your whole order within 14 days after the day you receive your goods, we will refund the Standard delivery cost. If you have paid for an upgraded delivery, we will only refund the cost of Standard delivery.

You are responsible for the cost of returning your item(s) to us, unless you received a faulty, damaged or wrongly despatched item.

Where goods are delivered to a third party you will need to be able to return the goods you ordered to us to be able to exercise this right.

This does not affect your statutory rights.

 

Returns Policy

Goods must be returned to us within 14 days of receipt, undamaged and in their original packaging with the returns slip completed.

You are responsible for the cost of returning your item(s) to us, unless you received a faulty, damaged or wrongly despatched item.

Please repack your item with care using all the original packaging or a suitable alternative. As the goods are your responsibility until they reach our warehouse. Please ensure you package your return to prevent any damage to the items or boxes.

If an undamaged item is returned to us outside of the 14 day time frame, a credit note (valid for 1 year) will be issued, at the discretion of Monnarita.

We will inspect the returned item and will notify you of your refund or replacement via email. We try to process returns as soon as possible once they have reached our Warehouse. However, returns can take up to 21 days to be processed, especially during busy periods.

We will typically refund any money owed to you using the same method originally used by you to pay for your purchase. If it’s not possible we will contact you via email.

We cannot accept returns of washed and/or used textile (beddings, cushions, towels, etc…), door mats, candles, or of products with non-replaceable LED bulbs after use of the bulb beyond its recommended lifespan (bulb lifespan hours as stated in the “Size & Info” tab on appropriate product page).

Returned goods found to be used, damaged, marked or scratched will not be refunded or exchanged, and will be returned to you. This also applies if an item has not been packaged properly and has been damaged in transit back to us.

If the goods were delivered to a destination within the European Union, if you cancel your whole order within 14 days after the day you receive your goods, we will refund the Standard delivery cost. If you have paid for an upgraded delivery, we will only refund the cost of Standard delivery.

We cannot be held responsible for goods lost in transit when using Collect+, Royal Mail, or any other alternative return service which are not arranged via our Customer Service team.

Postage charges for returned products are the full responsibility of the purchaser, and are non-refundable by Monnarita

Please make sure to read all care instructions on the “Size & Info” section on a product page and any disclaimer on product variation due to their organic nature.

If an item is not cared for as per our guidelines and recommendations, and the product has been damaged because of this, we cannot be responsible and we will not be able to issue a replacement or a refund.

 

Product Variation

Please note our products are hand-made and/or have a unique finish, shape, colour, natural imperfections, texture and may vary from the picture you see on our website, and/or from one product to the other if you order more than one. Dimensions may also slightly vary.

This applies to all products described as “Vintage”, “Antique”, “Rusty”, “Washed”, “Brushed”, “Rustic”, “Distressed”, “Weathered”, “Aged”, “Hand-Made”, “Hand-Finish”, “Hand-Tufted”, “Hand-woven”, “Natural”, “Traditional”.

Each of our “Sheepskin” product is made from 100% natural hide.

Each item is manufactured from natural sources, so size and colour may vary slightly making each piece completely unique.

 

Refunds / Replacement

It can take up to 7 working days from the date of your return for your parcel to be delivered back to our Warehouse.

We will inspect the returned item and will notify you of your refund or replacement via email.

This is usually done within 5 working days of receiving your return into our Warehouse.

During busy periods, please allow up to 21 days for your return to be received and processed.

Your refund will be issued via the original method of payment. (If your original payment card has expired, please provide us with your new card’s expiry date only. Please do not send any other card details.)

Damaged / Faulty Goods

Please ensure that you check all items on receipt, as faulty or damaged items must be reported within 8 working days of receiving the parcel, or within 30 days should the fault develop after receipt.

You will need to send us a picture of the damaged / faulty item prior to any refund or replacement being issued. If you cannot send us pictures of the damage / fault, you will need to return the item to us, at your own expense. We will then inspect the item and if our inspection confirms the damage / fault, we will refund your return cost (please note we will only refund the collection cost we would charge) and issue a replacement (if in-stock) or a refund as appropriate.

Once we have received pictures of the damage / fault and/or carried out our inspection, and the item is deemed to have a manufacturing defect or is not fit for purpose, we will offer you a replacement, a repair or a refund.

Please note, under the Sales of Good Act 1979, any manufacturing fault occurring within 6 months of receiving your product, we will offer a replacement or a refund.

We cannot be held responsible for items that are damaged for something that was the result of normal wear and tear.

Please make sure to read all care instructions on the “Size & Info” section on a product page and any disclaimer on product variation due to their organic nature.

If an item is not cared for as per our guidelines and recommendations, and the product has been damaged because of this, we cannot be responsible and we will not be able to issue a replacement, an exchange or a refund.

For electrical items, there may be extended guarantee through the manufacturer- please refer to original product packaging for more information.

 

Returning an item

You are responsible for the cost of returning your item(s) to us, unless you received a faulty, damaged or wrongly despatched item.

Please ensure that you include the Returns Slip within the parcel.

Returns can take up to 21 days to be processed, especially during busy periods.

We cannot accept responsibility for packages that never reach us.