Polityka zwrotów

If you are a consumer - in principle you have the right to withdraw from a distance contract.

To exercise this right, the Buyer is obliged to inform the Seller about his decision to withdraw from the contract within 14 days of receiving the package, by making an unequivocal statement that can be sent to:


Monnarita,
Bolesłąwa Chrobrego street
4/3, 77-300 Człuchów,
tel.514985295

This can also be done by email to info.monnarita@gmail.com.

 

A statement of withdrawal from the contract can also be made using the form, a sample of which can be found in the section at the bottom of the regulations, but it is not mandatory. 

If the Buyer uses the option of submitting a declaration of withdrawal from the contract by electronic means, the Seller shall immediately send the Buyer confirmation of receipt of information on withdrawal from the contract on a durable medium (e.g. by e-mail).

The consumer is responsible for reducing the value of the item being the subject of the contract and resulting from using it in a way that goes beyond what is necessary to establish the nature, characteristics and functioning of the item.

Returned goods will be accepted only if it is sent back fully complete, with original labels and manufacturer's markings undamaged, undamaged and will not show signs of use other than for checking purposes.

Along with the returned Goods should be sent:

- original (copy) of purchase documents

- completed return form.

Returned goods at the buyer's expense should be sent by post only to:

 

Monnarita,

4/3 Bolesława Chrobrego street,

77-300 Człuchów, with the note 'RETURN'.

 Goods returned by the Customer should be packed in a way that ensures that the package is not damaged during transport.

Note: we do not accept parcels sent back to us in cash on delivery or to a parcel locker.

In the case of purchase with a free shipping option, the Seller has the right to charge the Customer with shipping costs in accordance with the costs provided on the website.

Products on sale due to a defect cannot be returned.

If the Goods meet the above requirements, the Seller shall immediately, not later than within 14 days from the date of receipt of the statement of withdrawal from the contract submitted by the Consumer, refund the cost of the returned product to the Consumer.

The Seller shall refund the payment using the same method of payment as used by the Consumer, unless the Consumer has expressly agreed to a different payment method which does not involve any costs for him.

The Seller may withhold the reimbursement of the payment received from the Consumer until he receives the item back or the Consumer provides proof of sending it back, depending on which event occurs first.