COMPLAINTS AND RETURNS

All products sold in our store have a manufacturer's warranty. The Warranty for Enterprises is 12 months and for Individual Customers it is 24 months from the date of sale of products.

If you discover a defect in the item covered by the warranty, please contact us at shop.monarrita@gmail.com.
It is a very quick process complaint, which allows the shortest lead time to the subject of performance. 

Note: please keep your proof of purchase until the end of the warranty period - they form the basis for submitting complaints.

Complaints

Before accepting a package, always check that has not been damaged in transit. If the packaging carries visible external damage, we advise that you refuse delivery of the package, write the report with the courier, and then contact us by telephone on 0048 514985295.

If the purchased product turns out to have factory defects or is not as described, please follow the complaint procedure below.

 

  • Send us the product you want to complain to, accompanied by a written statement in which you will describe the detailed reasons for the complaint, the form of compensation, as well as the return address and account number to which the refund will be made (depending on the decision taken by the store).
  • Within 14 days of receiving the package, we will inform you by e-mail or phone about the result of the complaint procedure.
  • If the complaint is approved, within 14 business days of the day the decision is made, we will compensate you for the costs incurred by: repairing the claimed product, sending a new the product or refunding.
  • If the complaint is considered unjustified, we will provide you with a detailed justification for the decision and within 14 working days we will send the complaint product at our expense. In the case of payment by card, the refund will be made to the card.

RETURNS

If you are a consumer - in principle you have the right to withdraw from a distance contract.

To exercise this right, the Buyer is obliged to inform the Seller about his decision to withdraw from the contract within 14 days of receiving the package, by making an unequivocal statement that can be sent to:


Monnarita,
Bolesłąwa Chrobrego street
4/3, 77-300 Człuchów,
tel.514985295

This can also be done by email to info.monnarita@gmail.com.

 

A statement of withdrawal from the contract can also be made using the form, a sample of which can be found in the section at the bottom of the regulations, but it is not mandatory. 

If the Buyer uses the option of submitting a declaration of withdrawal from the contract by electronic means, the Seller shall immediately send the Buyer confirmation of receipt of information on withdrawal from the contract on a durable medium (e.g. by e-mail).

The consumer is responsible for reducing the value of the item being the subject of the contract and resulting from using it in a way that goes beyond what is necessary to establish the nature, characteristics and functioning of the item.

Returned goods will be accepted only if it is sent back fully complete, with original labels and manufacturer's markings undamaged, undamaged and will not show signs of use other than for checking purposes.

Along with the returned Goods should be sent:

- original (copy) of purchase documents

- completed return form.

Returned goods at the buyer's expense should be sent by post only to:

 

Monnarita,

4/3 Bolesława Chrobrego street,

77-300 Człuchów, with the note 'RETURN'.

 Goods returned by the Customer should be packed in a way that ensures that the package is not damaged during transport.

Note: we do not accept parcels sent back to us in cash on delivery or to a parcel locker.

In the case of purchase with a free shipping option, the Seller has the right to charge the Customer with shipping costs in accordance with the costs provided on the website.

Products on sale due to a defect cannot be returned.

If the Goods meet the above requirements, the Seller shall immediately, not later than within 14 days from the date of receipt of the statement of withdrawal from the contract submitted by the Consumer, refund the cost of the returned product to the Consumer.

The Seller shall refund the payment using the same method of payment as used by the Consumer, unless the Consumer has expressly agreed to a different payment method which does not involve any costs for him.

The Seller may withhold the reimbursement of the payment received from the Consumer until he receives the item back or the Consumer provides proof of sending it back, depending on which event occurs first.

The consumer, in accordance with Article 38 of Consumer Law, is not entitled to withdraw from the contract

a. in which the price or remuneration depends on fluctuations in the financial market over which the Seller has no control, and which may occur before the deadline to withdraw from the contract; 

b. in which the subject of the service is a non-prefabricated item, manufactured according to the consumer's specifications or serving to satisfy his individual needs;

c. in which the subject of the service is an item subject to rapid deterioration or having a short shelf life; 

d. in which the subject of the service is an item delivered in a sealed package, which after opening the package cannot be returned due to health protection or hygiene reasons, if the packaging was opened after delivery; 

e. in which the subject of the service are things that after delivery, due to their nature, are inseparably connected with other things;

f. in which the subject of the service are sound or visual recordings or computer programs delivered in a sealed package, if the package was opened after delivery; 

g. for the supply of digital content that is not stored on a tangible medium, if the performance of the service began with the express consent of the Consumer before the deadline to withdraw from the contract and after being informed by the entrepreneur about the loss of the right to withdraw from the contract; 

 f in which the subject of the service are sound or visual recordings or computer programs delivered in a sealed package, if the package was opened after delivery; g. for the supply of digital content that is not stored on a tangible medium, if the performance of the service began with the express consent of the Consumer before the deadline to withdraw from the contract and after being informed by the entrepreneur about the loss of the right to withdraw from the contract;

h. for delivering newspapers, periodicals or magazines, with the exception of subscription contracts.